Birmingham 0121 647 6565
London 0207 871 9995
Email info@cygnia.co.uk
0121 647 6565 Birmingham
0207 871 9995 London
info@cygnia.co.uk
Call 0121 647 6565 to find out more or use our Contact Form

Support

Our Cygnia One Support Service provides the customer with direct access to a Senior Technical Engineer from the first contact. We believe our call resolution times are some of the quickest in the industry and we work directly with the software vendors in the case of complex issues and bug fixes, allowing for quicker resolution times.

Support Features

  • 9 to 5 through to 24x7x365 Service
  • Defined SLA for every customer
  • Dedicated experienced support team
  • Full helpdesk with ticketing system
  • Remote Sessions
  • Onsite Support
  • Vendor back up for difficult resolutions

Cygnia One Support

We offer a choice of support services on accredited products to suit your business requirements. Our packages include:

  • Cygnia One that provides telephone support available from 9am to 5pm Monday to Friday
  • Cygnia One Continuum a 24x7x365 service for organisations with continual operational requirements

We knew the technology could do the job and was reasonably priced. What won us over was how helpful Varonis and Cygnia were. They were really keen to help set up a demo, and were able to move quickly to get us up and working in a matter of days.

Karl Kroger – Data and Security Administrator, Ipswich Hospital NHS Trust

Having worked with Cygnia for a number of years, we trust them to advise on our security infrastructure. Their recommendations on defending against cyber attacks is critical to our business. We are already seeing the benefits of this new technology and could not be happier with the implementation process.

Paul Stern – IT Network and Security Manager, Arriva Trains

Network security is imperative to C24, it is one of the defining areas of our business. The expertise of Cygnia around this area provides us with comfort, and in turn has allowed us to reassure our customers that their security is covered. We have also come to recognise that the service provided by Cygnia is, in our opinion one of the best in the industry.

Paul Hemming – Managing Director, C24

Implementing a Direct Access solution has made remote working much simpler for council employees; this has seen double the amount of people using the service. As a result the authority will save money by being able to consolidate its property portfolio and staff have benefited from greater flexibility in their work arrangements.

Gavin Booth – Telecoms Service Manager, North Yorkshire County Council

Cygnia’s Managed Firewall Solution has provided us with a great service. Our security is taken care of by experts, so we can focus on running the business.

Infrastructure Manager, DP World London

Cygnia have provided excellent consultancy services and have always responded quickly to support queries and issues.

Pam Rowley, Infrastructure Planning Manager, Staffordshire County Council

If you are looking for a proactive partner to advise you on the latest security vectors and help you get the most out of your Check Point investment I can certainly recommend Cygnia. Their Account Managers, Technical Consultants and Support Team have all been first class.

David Moore – Head of IT, Chiltern Railways