Cygnia offers a range of value added services to its customers, they include:
Dedicated Technical Support
With a dedicated security Helpdesk Cygnia provides its customers technical support service levels up to 24x7, 365 days of the year. All our support staff have 5 years plus experience in IT Security, this enables us to offer a support service that is direct to a 3rd line engineer meaning that the escalation process is significantly reduced.
Our Technical Consultants are accredited in the industry leading technologies and offer a wealth of advice and knowledge as well as providing expert skills in deploying solutions. Cygnia has project management accreditations in PRINCE2 allowing easy integration with project environments that stipulate the requirement.
Our sales and licensing team are familiar with all the key vendors licensing and promotions and can help save you money on new security projects and subscription renewals.
Cygnia offers managed services on firewalls with an agreed service level. The day to day operation, updates, monitoring and running of the system is managed by Cygnia with change requests made by the customers, allowing for peace of mind that the solution is in safe hands. Additional Service can be added to the firewalls, these include Reporting and Event Management, Intrusion Prevention and URL Filtering.
Penetration Testing, Policies and Procedures
Cygnia work with a number of complimentary partners that offer:
- Check accredited penetration testing and vulnerability scanning.
- Protective security advice, guidance and assurance on physical security, policies, procedures, including ISO 27001, CLAS Consultancy, PCI, Sarbanes Oxley, etc.